Tokekwin Platform Terms and Conditions of Use

1Definitions and Scope of Agreement

"Platform" refers to the Tokekwin website, accessible via tokekwin.vu along with all subdomains, mobile applications, and related services operated by Tokekwin. "User" or "Member" refers to any individual who has registered and holds an active account on the Platform.

"Wins" refers to cash earned from legitimate gaming activity on the Platform. "Bonus" refers to credits or incentives granted by the Platform to Users subject to specific conditions. "KYC" (Know Your Customer) refers to the identity verification process required before a User may make a withdrawal.

These Terms and Conditions apply to all activities carried out through the Platform, including account registration, deposits, betting, withdrawals, bonus claims, use of the mobile app, and all forms of communication with the tokekwin support team.

2Registration Eligibility

To register and use the Tokekwin Platform, you must meet all of the following eligibility requirements at the time of registration and throughout your use of the platform:

• Aged 18 years and above at the time of registration.
• Being an individual registering for personal use, not on behalf of a company or third party.
• Not appearing on any list of individuals prohibited or restricted by the relevant authorities.
• Holding an active and verifiable Malaysian phone number.
• Not currently serving an active self-exclusion period at tokekwin or any related platform.
• Registering voluntarily and using genuine, accurate personal information.

3User Account

Each user is only permitted to hold one (1) active account only at Tokekwin. Holding multiple accounts with the intent to abuse promotions, circumvent betting limits, or deceive the fraud detection system is a violation that may result in the freezing and closure of all related accounts without prior warning.

You are solely responsible for maintaining the confidentiality of your login credentials, including your username and password. Tokekwin recommends that you:

• Using a strong, unique password that is not used on any other platform.
• Enabling two-factor authentication (2FA) through your account security settings.
• Not sharing your login credentials with anyone, including immediate family members.
• Always log out after using a shared device.
• Notify tokekwin support immediately if you suspect your account has been accessed without authorization.

Tokekwin is not liable for any losses arising from a user's failure to keep their own login credentials confidential.

4Deposits and Payments

Tokekwin supports a wide range of local Malaysian payment methods for user convenience. All deposits are processed in real time or within the timeframe specified by the respective payment provider.

Available deposit methods include:

• DuitNow — instant transfers between Malaysian banks.
• FPX (Financial Process Exchange) — direct transfers from an internet banking account.
• Touch 'n Go eWallet (TnG) — a Malaysian digital wallet.
• GrabPay — a digital wallet within the Grab ecosystem.
• Boost — a local Malaysian digital wallet.

Tokekwin only accepts deposits from payment methods registered under the same user's name. Deposits from third parties, joint accounts, or credit cards not belonging to the user will not be accepted and will be returned. Any processing charges or transaction fees, if applicable, will be clearly stated before the user confirms the transaction.

5Winning Withdrawals

Users may submit a withdrawal request at any time, subject to the following conditions:

• The account has completed and passed the full KYC verification process.
• There is no ongoing fraud investigation or terms violation proceeding against the account in question.
• The bonus wagering requirement (if an active bonus applies) has been fully met.
• The withdrawal amount meets the minimum threshold set.

Once all conditions have been met, tokekwin's automated withdrawal system will process the request within three to five minutes for DuitNow, TnG, GrabPay, and Boost. Withdrawals via FPX to bank accounts are subject to the processing time of the respective bank, but are typically completed within 15 minutes during banking hours.

Tokekwin does not charge any processing fees for withdrawals. However, some financial institutions may impose their own charges, which are beyond Tokekwin's control.

6Bonuses and Promotions

Tokekwin offers a variety of bonuses and promotions to both new and existing members. Each bonus offer comes with specific terms that will be clearly stated on the relevant promotions page. The general principles applicable to all bonuses are as follows:

• Wagering requirement (rollover): Each bonus carries a wagering requirement that must be fulfilled before bonus funds can be converted into withdrawable cash. This requirement is expressed as a multiple of the bonus amount received.
• Validity period: All bonuses have a limited validity period. Bonuses that are unused or wagering requirements that are not fulfilled within the specified period will expire automatically.
• One offer per promotion: Each user is only eligible to receive one offer per promotion unless otherwise stated.
• Eligible games: Some bonuses may only be used for specific game categories. Wagering done on ineligible games will not be counted.
• Bonus abuse restrictions: Any attempt to abuse the bonus system through hedging, use of multiple accounts, or strategies deemed unfair by tokekwin may result in cancellation of the bonus and any associated wins.

Tokekwin reserves the right to cancel any bonus granted in error or as a result of a technical fault. Users who suspect they have received a bonus incorrectly are advised to contact customer support immediately.

7Game Rules

All games available at tokekwin use Random Number Generator (RNG) technology that has been verified and audited by an accredited independent body. The RTP (Return to Player) value for each game is publicly displayed in the relevant game information.

For Live Casino, all sessions are streamed live from licensed studios with trained professional dealers. All game records are retained and may be referenced in the event of a dispute.

Specific rules for each game — including minimum and maximum betting values, how wins are calculated, and any special rules — form part of the terms of that game. Users are responsible for understanding the game rules before starting a betting session.

8Prohibited User Conduct

Users agree not to engage in any of the following activities while using the tokekwin Platform:

• Using automation software, bots, scripts, or other technical tools to automate gameplay or actions on the platform.
• Colluding with other players to cheat the gaming system.
• Disclosing or sharing bank card details, account information, or personal data of other users.
• Using the platform for money laundering or illegal financing activities.
• Exploiting technical errors or platform bugs to gain an unfair advantage.
• Threatening, insulting, or causing distress to support staff or other users.
• Registering using a false identity or another person's information without their consent.

Tokekwin uses an advanced monitoring system to detect unusual activity. Users suspected of engaging in prohibited activities will be investigated, and their accounts may be frozen during the investigation without prior notice.

9Account Closure and Freezing

Tokekwin reserves the right to freeze or close any user account under the following circumstances:

• Violation of any term in this document.
• Registration details found to be false, inaccurate, or misleading.
• The user is suspected of involvement in fraudulent activity or money laundering.
• Request from a competent authority.
• The account has been inactive for more than 12 consecutive months (dormant account).

Users may also close their own account at any time by contacting tokekwin customer support. Prior to closure, users are encouraged to withdraw any eligible balance. Any bonus balance that has not met the wagering requirements will be forfeited upon account closure.

For responsible gaming purposes, users may apply for a temporary or permanent self-exclusion through account settings. Permanent self-exclusion requests cannot be reversed within a minimum period of six months from the activation date.

10Liability Limits

The tokekwin platform is provided on an "as-is" basis. While tokekwin strives to ensure 24/7 platform availability with a 99.97% uptime record, tokekwin does not guarantee a completely uninterrupted service at all times.

Tokekwin is not liable for:

• Losses arising from betting decisions made by the user.
• Platform unavailability due to scheduled maintenance or unforeseen technical disruptions.
• Losses resulting from the user's own internet connection failure.
• Indirect, incidental, or consequential damages arising from the use of the platform.
• Actions or failures by third-party service providers, including payment providers and game providers.

Under no circumstances shall Tokekwin's total maximum liability to any user exceed the net deposit amount made by that user in the 12 months prior to the claim.

11Privacy and Data Protection

Tokekwin takes user personal data protection seriously. All information collected is processed in accordance with Privacy Policy Tokekwin, which forms part of this agreement.

In summary, tokekwin:

• Protecting your personal data using 256-bit SSL encryption with TLS 1.3 protocol.
• Not selling or sharing your personal data with third parties for marketing purposes.
• Retaining personal data only for as long as required for operational and legal compliance purposes.
• Granting users the right to request access, correction, or deletion of their personal data.

Your data may be shared with the relevant authorities where required by law or as part of efforts to prevent fraud and financial crime.

12Dispute Resolution

If you have any complaints or disputes relating to the tokekwin platform, we encourage you to follow the procedure below in stages:

1. Contact customer support via 24/7 live chat. Most issues are resolved within the first response.
2. Submit a written complaint to the support email if the issue cannot be resolved via live chat. Please include your account number, transaction details, and a full description of the issue.
3. Escalate to a supervisor — complex complaints will be escalated to a support supervisor who will investigate and provide a response within three business days.

Tokekwin is committed to resolving every valid complaint fairly and transparently. All complaint-related communication records are retained for reference and audit purposes.

13Amendment of Terms and Conditions

Tokekwin reserves the right to modify, add, or remove any part of these Terms and Conditions at any time. Any material changes will be communicated to users via:

• In-platform notifications at a minimum of seven (7) days before the changes take effect.
• A notification email will be sent to your registered email address.
• Update the "Updated" date at the top of this document.

Continued use of the tokekwin platform after new terms take effect constitutes your acceptance of those changes. If you do not agree with the amended terms, you have the right to close your account before the changes come into effect.

The latest version of these Terms and Conditions is always available on this page and is the valid version applicable to all Tokekwin platform users.